Privacy Policy

About this Privacy Policy

Enjoy96 Casino respects the privacy of players in Australia and aims to handle personal information in a fair, secure and transparent way. This policy describes the types of information an online casino may collect, why that information is used, how it may be shared, and the choices available to players.

This policy applies to information collected through the Enjoy96 Casino website, account services, customer support channels and related online activities. It should be read together with the website’s other terms and notices. By using the website or opening an account, you acknowledge that information may be handled as described here. Where consent is required, you may be asked to provide it separately.

The information requested may vary depending on the service you use, the account activity involved and the checks that must be completed. If you choose not to provide information that is necessary for an account or transaction, some services may not be available or may not work as intended.

Information covered by this policy

• Personal information that identifies you or can reasonably be linked to you.
• Information connected with your account, activity on the website and communications with support.
• Technical information collected when you use the website, including information about your device, browser and cookies.
• Records needed to operate the service, protect players and meet applicable legal and compliance requirements.

Information we handle and why

The information handled by an online casino depends on how you use the website. Information may be collected directly from you, created through your account activity, received from payment or verification providers, or collected automatically from your device and browser. We aim to collect information that is relevant to the purposes described below.

Account and identity details

When you register or manage an account, information may include your name, date of birth, contact details, login information, account preferences and other details needed to provide the service. This information is used to create and administer your account, communicate with you, confirm eligibility where required, provide customer support and maintain accurate account records.

Verification information

To help protect the service and comply with applicable requirements, we may request identity or account verification information. This can include copies or details from identification documents, information about your age or location, and information used to confirm that an account is being used by the appropriate person. Verification information may also be used for security, anti-fraud and responsible service checks.

Payment and transaction records

Information about deposits, withdrawals, wagers, winnings, account balances and other transactions may be recorded. Depending on the payment method, relevant payment details may be handled by a payment service provider. Transaction information is used to process requests, maintain financial records, identify unusual or unauthorised activity, respond to enquiries and meet applicable legal obligations.

Device, usage and cookie information

When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, device type, operating system, language settings, pages viewed, links used, approximate location and the dates and times of activity. This information helps us keep the website working, understand performance, diagnose technical issues, improve the user experience and protect the service from misuse.

Communications and support records

If you contact support or otherwise communicate with us, we may keep the contents of your messages and related account information. These records help us answer questions, investigate issues, verify requests, improve support and maintain a reliable history of account-related communications.

Main purposes for using information

• Running, maintaining and improving the website and casino services.
• Creating, securing and administering player accounts.
• Processing payments, withdrawals and other account transactions.
• Completing identity, age, security, anti-fraud and account protection checks.
• Providing customer support and responding to questions or complaints.
• Sending service messages, account notices and other essential communications.
• Sending promotional communications where permitted and where you have provided the necessary consent or preference.
• Detecting, investigating and preventing fraud, abuse, money laundering, account compromise and other unlawful or harmful activity.
• Meeting applicable legal, regulatory, record-keeping and reporting obligations.

Cookies, sharing and security

How cookies work

Cookies are small files or similar technologies placed on your device when you visit a website. They can help remember login or session information, support essential website functions, measure performance, remember preferences and help us understand how the website is used. Some cookies may be provided by service providers that assist with website operation, analytics, security or payment-related functions.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not operate correctly, and you may need to enter information again. Browser settings differ, so consult the help options for the browser or device you use. Where a separate cookie preference tool is available, it may also provide controls for non-essential cookies.

When information may be shared

Information may be shared where this is reasonably necessary to provide the service or to meet an applicable obligation. Recipients may include service providers supporting website hosting, technology, payments, identity verification, customer support, security, fraud prevention, communications and technical maintenance. These providers are expected to handle information only for authorised purposes and with appropriate safeguards.

Information may also be disclosed when necessary to protect players, the website or other people; investigate suspected fraud or misuse; respond to a valid legal request; enforce relevant terms; or protect legal rights. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate privacy protections.

Security of information

Reasonable technical, administrative and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring and staff or provider procedures. No website, online service or method of transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Keeping information

Information is kept for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain security, meet business requirements or comply with applicable obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, reasonable steps are taken to delete it, anonymise it or securely dispose of it, subject to any continuing obligation.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights in relation to personal information held about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs, record-keeping requirements or information that must be retained for a valid purpose.

Requests you can make

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for information that is inaccurate, incomplete or out of date to be corrected.
• Deletion: ask for your personal information to be deleted where there is no continuing valid reason to retain it.
• Withdrawal of marketing consent: withdraw your consent to promotional emails or other direct marketing communications at any time.
• Privacy questions or complaints: ask how your information is handled or raise a concern about a privacy matter.

To exercise these rights or make a data request, contact support@enjoy96casino.click. Please describe your request clearly and provide enough information for the relevant account or data to be identified. We may need to verify your identity before responding, particularly where a request involves account information or disclosure of personal data.

A request to delete an account or withdraw marketing consent does not necessarily remove information that must be retained for security, transaction records, dispute handling or a period required by law. It may also not affect information that has already been anonymised or that is needed to complete an existing service request.

Marketing preferences

You can choose not to receive promotional communications by using an unsubscribe option included in a marketing message, changing available account preferences or contacting support@enjoy96casino.click. Service-related messages, such as security notices, transaction updates or important account information, may still be sent where they are necessary for the operation of your account.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically so they remain informed about how information is handled.